Client Profile
A 200-employee consulting firm that specialized in financial services. They struggled with high attrition and outdated recruitment processes, limiting the firm’s ability to grow revenue streams in an increasingly competitive landscape.
Challenge
- Existing recruitment workflow was lengthy and fragmented, leading to drop-offs and poor candidate experiences.
- High turnover rate among newly onboarded consultants due to misaligned expectations and limited culture fit assessments.
- Leadership sought a long-term hiring strategy to sustainably grow the practice across multiple locations.
Hey Foster’s Approach
- Process Audit & Redesign: Performed a holistic review of the client’s end-to-end hiring process, identifying bottlenecks and inefficiencies.
- Data-Driven Candidate Profiling: Developed clear role-specific success profiles, ensuring accurate matching of skills, personality, and cultural fit.
- Enhanced Interview Techniques: Trained the firm’s internal interviewers on structured interviewing, helping them assess candidates more consistently.
- Ongoing Consultancy: Provided continuous feedback loops and recruitment analytics, allowing for iterative improvements in hiring strategy.
Outcome
- Reduced overall time-to-hire by 40%, cutting candidate drop-off rates significantly.
- Within a year, attrition among new hires dropped from 25% to 10%.
- Leadership gained greater visibility into recruitment metrics, driving more strategic workforce planning.
- Improved employer reputation in the professional services market, attracting higher-caliber candidates.